Our solution
The PrinSIX Platform
PrinSIX is a SaaS based customer journey platform, providing significant benefits over traditional customer journey development approaches.
The PrinSIX Platform
The Old Way
- Hard coded and static
- Owned by IT department
- Treat everyone the same
- Slow/expensive to build, inflexible to change
- Inaccessible customer insight & intelligence
PrinSIX-Digital
- Code free, agile SaaS platform
- Drives efficiency/profitability
- Bespoke customer engagement
- Owned and delivered by the business, not IT
- Automates repetitive processes
- Fast deployment—Live in weeks
- Facilitates deep insight
How does the platform work?
PrinSIX Data orchestrates every element of customer data, requesting, storing, and processing it to understand each customer dynamically and effect the journey in real-time, based on this understanding. Capability includes –
Holistic and Comprehensive
Every piece of data and insight ever captured is stored, nothing is lost.
Customer Segmentation
Automation of customer cohort strategies to optimise personalisation.
Analytics and Decisioning
Data drives customer journeys through data management analytics and decisioning.
Management Information
Unprecedented insights into customers’ digital experiences, customer outcomes and business performance.
GDPR
Fully automated data retention and other GDPR policies.
PrinSIX Customer defines and controls all customer interactions. A suite of highly adaptable UX and communications tools deliver world class personalised customer experiences.
Customer UX
PrinSIX empowers businesses users to design omni-channel customer experiences. No more one size fits all web forms, but digital conversations where every question asked is relevant to the individual.
Customer Portals
Customer portals are fully dynamic, presenting information and journey options that are relevant to the individual at that point in time.
Communications
Dynamic communications strategies deliver the right message at the right time over the right channel.
Tracking
Understand and optimise customer experience, customer journey and customer outcome.
Test and learn
Every element of every journey can be A/B tested, to support perpetual optimisation.
PrinSIX Operations automates repetitive tasks, releasing teams to serve customers where they add value. Highly targeted operational tasks improves agent experience and maximises team productivity.
Capability includes –
Dynamic Workflows
PrinSIX automated workflows are driven by the customer and customer needs. Workflow actions are only triggered when they add value.
Operations portals
Assign tasks, based on role, experience and authority, with the information needed to do the job.
Process Automation
Automate tasks through the rich insights within PrinSIX Data.
Oversight and QA
Every task is tracked and stored, powering operational optimisation and team member performance management.
PrinSIX Connect makes integration with internal and third party services simple and quick. External systems can be included into customer journeys in minutes.
We fit to you
PrinSIX integrates to your technical architecture, substantially remove technical effort and timescales.
Removing barriers to innovation
Building new connectors to third-party services is simple.
Rapid deployment
PrinSIX Connectors can be included into customer journeys in minutes.
Connector Marketplace
A range of existing integrations available to use today.
Breakdown barriers
Unify disparate data stuck in data silos.
Typical connections include systems of record, data services, CRM platforms, payment services, micro-services.